Shipping policy

Shipping Policy

  • Cancel Order:
    You may cancel your order within 24 hours of placing it. To request a cancellation, please contact us at contact@zentlyze.shop with your order number and reason. Our team will review and process your cancellation if eligible.
  • Free Standard Shipping:
    We proudly offer FREE standard shipping on all orders.

Shipping Timeline

Your order will typically be delivered within 7–15 business days from the date of purchase. The delivery timeframe is divided into:

  1. Processing Time: 1–3 business days (after payment confirmation)
  2. Shipping Time: 6–12 business days (depending on location)

Total Estimated Delivery Time: 7–15 business days

Note: During holidays or peak sales periods, delivery may take slightly longer.

Shipping Details

  • Please ensure all shipping details are accurate before submitting your order.
  • If an incorrect or incomplete address is provided, the order cannot be refunded. Reshipping is possible at the buyer’s expense.
  • Your order may arrive in multiple packages depending on stock availability.

Customs & Import Duties

  • International shipments may be subject to import duties or taxes.
  • These fees are not included at checkout and remain the responsibility of the customer.
  • Zentlyze cannot reimburse or estimate customs charges in advance.
  • If customs fees are unpaid and a shipment is refused, we are unable to issue a refund.

📦 Tracking Your Order

You will receive an email with your tracking number as soon as your order ships. Please allow 1–2 business days for tracking information to update.

We work with trusted global carriers such as USPS, UPS, FedEx, DHL, and local postal services, depending on destination. You can track your package using the link provided in your shipping confirmation email.

For any delivery issues or tracking concerns, please contact us at: contact@zentlyze.shop